They must think people from the midwest are rude and don't want quaility products in a timely fashion too. It has been a while now, but I called the company for a return of a defective tent, and was literally screamed at and hung up on by the owner for having the audacity to attempt to get the situation rememdied.
I will never shop from them again, and would advise others to steer clear as well.
Wyoming River Raiders provided me the worst customer service I have ever had, of any company I've ever shopped with. I'm not hard to please.